Case Study: R&C Auto Service achieves more reviews and a 5-star online presence with Broadly

Broadly helped increase my reviews and online visibility by 300%

R&C Auto Service, an automotive maintenance and repair shop in Pleasanton, CA with over 20 years of experience, needed to support a large investment in new equipment and prepare for potential expansion while strengthening its online reputation. To capture more customer feedback and improve visibility they partnered with Broadly, using Broadly’s review-generation and private feedback tools to increase their online presence and manage customer sentiment.

Broadly implemented automated review requests, Google/Facebook publishing, and private feedback workflows; as a result R&C Auto Service gained +84 Broadly reviews, +77 Google reviews and +7 Facebook reviews, secured the only 5‑star rating in the area, and reports about 95% favorable responses—helping them look great online, win more business, and confidently consider opening a second location. Broadly’s platform also surfaced occasional negative feedback so R&C could resolve issues before they became public.

R&C Auto Service

Carl Kuo

Owner