Broadly
47 Case Studies
A Broadly Case Study
Miracle Method of Austin North, an independent franchise in bath and kitchen refinishing, needed to expand into new territories and build a stronger online reputation to attract more customers. To address this, they partnered with Broadly and adopted Broadly’s Review Platform to capture and promote customer feedback across Google and social channels.
Broadly implemented review solicitation, Google profile optimization, branded customer emails, negative-feedback handling, website publishing of 4–5 star reviews, and staff training; as a result Miracle Method saw each new territory increase revenue by 120% and 180% year-over-year (with an overall highlighted revenue increase of 180%), gained +36 Google reviews and +4 Broadly reviews, and reports that almost every new customer mentions their reviews — clear, measurable business growth driven by Broadly.