Case Study: Art Tile achieves authentic online reviews and steady sales growth with Broadly

Art Tile - Customer Case Study

Art Tile, an Oakland-based tile and natural stone retailer owned by Patrick Feely, inherited a business that struggled after the recession with reduced staff, limited marketing, and a need to rebuild contractor and consumer trust. To grow foot traffic and sales while focusing on service and product expertise, Art Tile partnered with Broadly to manage their online word-of-mouth and customer reviews.

Broadly implemented a review and reputation-management program that collects authentic customer feedback, surfaces problems for quick resolution, and boosts credibility with prospective buyers. As a result of Broadly’s work and Art Tile’s renewed focus on expertise and service, traffic and sales have been growing every month, and many customers now report visiting because of the store’s reviews.

Art Tile

Patrick Feely

Owner