Case Study: Brian's Flooring & Design earns more repeat business and referrals with Broadlume

Brian's Flooring & Design is earning more repeat business and referrals

Brian's Flooring & Design, a flooring retailer in Alabama, partnered with vendor Broadlume to find a solution for consistently delivering on their core commitment to superior customer service across all their locations. Their challenge was maintaining their high standards, known as "The Brian's Standard," through effective training and process tracking to earn repeat business and referrals in a competitive market.

Broadlume provided a system that acts as both a centralized customer information hub and a proactive workflow assistant. The solution enabled highly tailored employee training and meticulous tracking of every customer interaction, ensuring no lead was missed and service excellence was maintained. This resulted in Brian's Flooring & Design achieving significantly improved efficiency, customer service, and sales numbers, which they credit for driving a huge amount of their business through word-of-mouth referrals.

Brian's Flooring & Design

Mindy Arnette

Brian's Flooring & Design