Case Study: Rackspace cuts incident response from hours to minutes with Broadcom Symantec Security Analytics

Rackspace improves on traditional incident response with new proactive approach

Rackspace, a managed cloud company, needed to accelerate its incident response processes and gain better visibility into sophisticated network threats. Their traditional, reactive approach was slow and inefficient, leaving them unable to fully understand security events. To move to a more proactive, intelligence-led model, Rackspace turned to vendor Broadcom for a solution using Symantec Security Analytics.

The solution involved deploying Broadcom's Symantec Security Analytics appliances, which provided full packet capture and analysis of all network traffic in real time. This gave Rackspace's security team the actionable intelligence and context needed to understand threats. As a result, incident response timeframes were slashed from hours or days down to minutes, significantly reducing costs and improving the team's confidence and ability to proactively hunt for threats. This also allowed Rackspace to deliver a higher level of service to its customers.

Rackspace