Case Study: QSR International reduces defects and improves agile planning with Broadcom CA Agile Central and SAFe training

QSR International - Customer Case Study

QSR International, a market leader in qualitative research software, needed a more responsive and adaptable approach to software development to support experimentation without sacrificing quality. The company was struggling with long delivery cycles that prevented early feedback and often resulted in missed opportunities to deliver the highest-value features to its customers.

To address this, Broadcom (then CA Technologies) provided its CA Agile Central platform and SAFe training services. This solution helped QSR International reorganize into cross-functional teams, improve planning, and gain visibility into its R&D work. As a result, QSR saw a 680 percent reduction in user-reported defects and achieved significant improvements in team morale, focus, and collaboration.

QSR International

Adam Long

Chief Information Officer