Case Study: Petrotrin achieves faster ICT problem resolution and lower costs with Broadcom CA Client Automation

Petroleum Company of Trinidad and Tobago Limited Simplifies Asset Management and Resolves ICT Problems Faster with Clarity CA (Client Automation)

Petrotrin, a government-owned oil and gas company, faced challenges with inefficient ICT support processes. Their manual asset management was time-consuming, and resolving user issues required technicians to drive between seven different sites, leading to long wait times. To address this, they turned to Broadcom's CA Client Automation solution.

By implementing Broadcom's software, Petrotrin automated its asset management and gained the ability to deliver support and software updates remotely. This resulted in a ten-fold reduction in deskside support visits and decreased the average problem resolution time to just ten minutes. The solution also simplified compliance and led to significant cost savings for the ICT department.

Petrotrin

Ray Mitchell

Head of Infrastructure Support