Case Study: MDS serves six times more customers with Broadcom Unified Infrastructure Management

MDS Serves Six Times More Customers Without Increasing Headcount

MDS, a leading provider of cloud solutions for convergent billing and customer management, faced the challenge of ensuring high service availability for its major digital services clients. Failure to meet its strict SLAs would risk customer revenues and incur penalties. To address this, MDS turned to Broadcom for its Unified Infrastructure Management (UIM) solution.

By implementing Broadcom's UIM, MDS automated manual processes and gained comprehensive monitoring and meaningful alerts. This resulted in a 73% reduction in alerts and freed up staff to focus on customer service. The solution enabled MDS to serve six times more customers without increasing its headcount, maintaining its competitive edge and improving year-on-year SLA attainment.

MDS Serves

Sam Green

UIM Administrator