Case Study: IntelliNet achieves faster root-cause analysis and better operational efficiency with Broadcom CA Digital Operational Intelligence

IntelliNet Taking Customer Experience to the Next Level with AIOps from Broadcom®

IntelliNet, an IT services provider, needed to improve visibility across its clients' disparate technology systems to quickly resolve issues and manage third-party providers effectively. To meet these challenges and stay competitive, they partnered with Broadcom (formerly CA Technologies) to implement its AIOps solution, CA Digital Operational Intelligence.

The solution from Broadcom leveraged AI and machine learning to provide a unified view and intelligent analysis of data. This enabled IntelliNet to perform root-cause analysis up to 50% faster and improve operational efficiency by up to 30%. The implementation also allowed them to onboard new customers more quickly using junior staff, significantly reducing operational costs and improving service delivery.

Intellinet

Jordan MacPherson

Technical Account Manager