Case Study: Innovapost safeguards CAN$14 million in daily e-shipping transactions with Broadcom CA APM

Innovapost Safeguards $14 Million (CAD) Worth of e-Shipping Transactions Every Day with DX Application Performance Management

Innovapost, the IT shared services provider for Canada Post, faced the challenge of safeguarding its critical e-shipping application, which processed up to CAN$14 million in transactions daily. Any downtime or performance issues risked significant revenue loss and damage to Canada Post's reputation. To proactively minimize the impact of these issues, they turned to vendor Broadcom and implemented CA Application Performance Management (APM).

The Broadcom solution provided round-the-clock monitoring and real-time alerts for the application, enabling Innovapost to resolve problems quickly. This allowed them to consistently meet service levels despite a doubling in tool usage over four years. The implementation safeguarded the multi-million dollar daily transactions, protected revenue and customer loyalty, and provided crucial data for improved capacity planning, which minimized the need for new technology investments.

Innovapost

Graeme Gordon

Senior Vice President, Business Relationship Management