Case Study: FIS speeds network triage by 95% with Broadcom DX NetOps and AppNeta

FIS Extends Visibility Beyond Network Edge, Speeds Triage by 95%

FIS, a major fintech company, needed to ensure optimal network performance for its clients as user traffic became increasingly reliant on networks outside its enterprise borders, such as cloud providers and third-party ISPs. This shift made it difficult to monitor performance and quickly triage issues, creating a significant challenge for their IT operations team. To address this, they worked with Broadcom to gain the necessary visibility.

Broadcom implemented its DX NetOps and AppNeta solutions, providing FIS with unified visibility into both their legacy on-premises networks and external network paths. This allowed the team to quickly pinpoint the source of performance issues, whether inside their data center or on a customer’s network. As a result, Broadcom helped FIS accelerate triage times by up to 95%, reduce SLA breaches and associated penalties, and significantly improve customer satisfaction.

FIS