Case Study: BT saves £4.5 million a year with Broadcom CA Single Sign-On

BT Safeguards Customer Experience and Saves £4.5 Million a Year with Cybersecurity Solutions

BT, a major UK telecommunications company, faced the challenge of providing secure and consistent access to its services for millions of customers and staff across various platforms and devices. To support growth and remain competitive, they needed a scalable identity management solution that could work in a hybrid IT environment and mitigate risks to their brand reputation. They turned to vendor Broadcom, implementing its CA Single Sign-On product to address these authentication needs.

The solution from Broadcom provided a reusable, standards-based authentication capability, forming a backbone for over 500 applications. This allowed for seamless and secure access for customers, staff, and suppliers, including through federated identities to third-party cloud services. The results were significant: BT reduced time to market for new applications, enhanced the customer experience, and achieved annual savings of £4.5 million from reduced password reset requests and infrastructure standardization.

BT

Alec Cartwright

Identity Services Architect