Case Study: Alphaserve Technologies achieves faster resolution and higher SLAs with Broadcom CA Technologies IT management solutions

Alphaserve Technologies Meets Client Demand for Cost-effective High Quality Services with Centralized IT Management

Alphaserve Technologies, a global IT services company, sought to support its growth plans by meeting increasing client demands for highly available infrastructure and rapid fault resolution. Hampered by rudimentary, reactive monitoring tools and siloed teams, their ability to deliver efficient services was being impacted. They partnered with Broadcom (CA Technologies) to centralize and simplify their IT management.

By implementing Broadcom's Unified Infrastructure Management and DX NetOps solutions, Alphaserve gained a single-pane-of-glass view to monitor 20,000 devices, predict failures, and de-duplicate alerts. This centralized platform eradicated guesswork, increased staff productivity by 30%, and allowed the company to scale services quickly. The solution enabled them to meet higher SLAs, dramatically increase client trust, and put them on a path to double their business.

Alphaserve Technologies

Cameron Floyd

Managing Director, Business Development