Case Study: Nelson Mandela Bay achieves real-time accurate meter readings with Britehouse Mobility

Smart Way Of Work For Smart City, Nelson Mandela Bay

Nelson Mandela Bay faced legacy mobile hardware, unreliable connectivity, inaccurate meter readings, and difficulty verifying contractor work while managing water and electricity billing for more than 297,000 properties. The municipality partnered with Britehouse and used the Atajo platform to modernize its meter-reading process with an end-to-end mobile solution.

Britehouse implemented a smart mobile application with handheld devices, cloud syncing, offline capability, image capture, GPS, and route verification so contractors could monitor, verify, and record readings in real time. The result was faster customer service, higher productivity, better visibility, reduced human error, and more accurate billing, with the solution reportedly implemented in one month and significantly reducing paper-based processes.

Nelson Mandela Bay