Case Study: Konica Minolta achieves faster, paperless field service with Britehouse Mobility

Konica Minolta's Field Service Experience Smart End-to-End Task Completion

Konica Minolta, South Africa’s leading multifunction printer and service provider, was struggling with slow paper-based field service processes, manual data capture, poor stock visibility, and costly delays that affected technician productivity and customer response times. The company partnered with Britehouse, using the Atajo enterprise development platform to address its field service challenge with a more efficient, digital approach.

Britehouse implemented a fully integrated mobile field service solution connected to Konica Minolta’s SAP backend, enabling real-time job logging, stock checks, GPS routing, electronic sign-off, and on-site invoicing. The results included a paperless workflow, faster and more accurate task completion, improved stock visibility, reduced storage and billing costs, and measurable gains such as over 34,000 technician man-hours saved per year, 516 hours per month eliminated in data capture and mobile call costs, and more than 190,000 documents removed annually.

Konica Minolta