Case Study: Loudoun Mutual achieves 50% faster underwriting with BriteCore

New Portals Cut Underwriting Timelines in Half

Loudoun Mutual sought to modernize its legacy administration systems to improve agent and policyholder digital experiences and support an omni-channel engagement strategy. To meet these goals the company selected BriteCore’s cloud-based core platform (including BriteQuote for agents) to provide web-based portals, faster quote workflows, and integrations for commissions, credit scoring, inspections, and rater connectivity.

BriteCore implemented a phased configuration and data conversion approach, automating integrations and converting more than 68,000 policies with 95% data retention. The BriteCore solution cut underwriting turnaround from 8 business days to 4 (a 50% reduction), sped transactions, increased automation, and improved ease of doing business for agents while re-energizing staff.

Loudoun Mutual

Tim Koppenhaver

Executive Vice President