Case Study: Dorman Products achieves streamlined source-to-settle processes with Bristlecone

Real Time Operational Reporting

Dorman Products, a leading supplier of automotive and heavy-duty replacement parts, was struggling with cumbersome invoice posting and exception handling, inbound delivery issues from non-confirmed POs, limited shipment tracking visibility, and poorly aligned tolerances for high- and low-value items. Bristlecone supported the company through a Source-to-Settle diagnostics engagement using business process consulting and tool assessment.

Bristlecone recommended and helped shape process enhancements and solution deployment ideas, including Supplier Collaboration for electronic invoice receipt and exception handling, workflow-based PO creation and amendments, material-group-based tolerances, and solutions for Procure-to-Order and Invoice Management. The result was a set of benchmarked improvements and ROI-driven recommendations to streamline operations, reduce exceptions, and better match controls to business requirements.

Dorman Products