Case Study: Applied Micro Circuits Corporation achieves lower support costs and improved operational visibility with Bristlecone

Helping AMCC Rapidly Stabilize its Support Model to Align it with Core Business Processes

Applied Micro Circuits Corporation (AMCC), a semiconductor solutions provider, was undergoing a management transition and needed a more cost-effective support model for its SAP landscape. AMCC wanted to reduce IT costs, lessen dependence on its internal IT team, outsource business systems support, and address knowledge loss caused by downsizing and attrition.

Bristlecone helped AMCC stabilize its support model and implement enhancements across sales, logistics, customer service, and finance. Bristlecone moved credit checks to the sales order level, automated delivery reversals, improved invoice and AR visibility through the customer portal, and integrated SAP data with Model N and other external systems. The results included better shipping compliance, faster lead times, reduced restocking costs, improved customer service, and greater visibility into 3PL performance and invoice tracking.

Applied Micro Circuits Corporation