Case Study: Raymour & Flanigan achieves 50% delivery volume growth and 56% fewer late deliveries with Bringg

Last mile digital transformation improves customer experience and logistics efficiency

Raymour & Flanigan, the largest furniture retailer in the northeast US, faced growing eCommerce demand, limited route visibility, rising support calls, driver shortages and legacy systems that constrained delivery scale and customer experience. To modernize last-mile operations they partnered with Bringg, deploying Bringg’s real-time data platform, dynamic routing/optimization, branded digital communications and a configurable driver app integrated via Bringg’s APIs.

Bringg enabled dynamic routing and real-time visibility, automated driver tasks, and delivered branded email/SMS updates to customers, reducing support load and avoiding major capital expansion. The results included 36% more deliveries per truck per route, 50% growth in delivery volume, a 56% reduction in late deliveries and a 4.5/5 customer rating, demonstrating significant efficiency and customer experience gains driven by Bringg.

Raymour & Flanigan

Bryan Anastasi

Vice President, Customer Care & Business Solutions