Case Study: Global Logistics Provider achieves optimized, scalable white-glove delivery with Bringg

Global Logistics Provider Optimizes & Scales White Glove Delivery

Global Logistics Provider, a leading logistics company with over a quarter million employees, faced rising demand for white‑glove and oversized eCommerce deliveries but was constrained by high-touch operations, poor customer and shipper visibility, manual processes, and regional fleet limits. To scale the program and improve customer experience, the company replaced in‑house development with the Bringg SaaS platform.

Bringg deployed its modular platform to automate scheduling, dispatch and routing, enable consignee self‑scheduling via web/mobile, shorten delivery windows to two hours, sync dock and driver operations, and deliver real‑time order updates and a mobile driver app. The Bringg implementation cut cost‑to‑serve by 5%, achieved 98% on‑time performance, produced a 4.8/5 average customer rating, reduced customer service calls, supported nationwide rollout within months, and drove exponential revenue growth including signing a leading US retail brand.