Case Study: A Better Florist achieves a 50% increase in customer satisfaction and 30% efficiency gains with Bringg

A Better Florist - Customer Case Study

A Better Florist, a Singapore online florist founded by Steve Feiner, faced unreliable and delayed deliveries and needed end-to-end visibility across orders, a fleet of 25 drivers, buyers and recipients. To modernize its delivery logistics and customer touchpoints, A Better Florist adopted Bringg’s delivery management technology to manage orders, track deliveries, communicate with customers, and support drivers.

Using Bringg, A Better Florist implemented real-time tracking emails, photo proof-of-delivery via the Bringg driver app, and a dashboard for intelligent order assignment and routing. Bringg’s solution boosted customer satisfaction by 50%, increased efficiency by 30% through optimized order assignment and an additional 10% from routing and mapping improvements, and enabled faster, more transparent 90‑minute on‑demand deliveries.

A Better Florist

Steve Feiner

Founder