Case Study: the U.S. Small Business Administration streamlines SBA loan processing with Brillient Corporation

U.S. Small Business Administration processes 1M+ SBA CARES Act loans in 2 weeks with Brillient Corporation

The U.S. Small Business Administration (SBA) faced the immense challenge of rapidly processing a surge of loan applications for small businesses under the CARES Act during the COVID-19 pandemic. To support its Office of Capital Access, the SBA required extensive mission support services for its loan programs and turned to Brillient Corporation for assistance.

Brillient implemented a solution by mobilizing a 500-person nationwide team across four time zones in just two weeks. This team provided a wide range of support, including loan processing, customer service, IT development, and records management. The results were highly impactful, as Brillient successfully processed over one million loans, significantly reduced the expired flood portfolio by 65%, expedited payment processing, and developed a new tracking system that led to substantial operational cost savings for the SBA.

U.S. Small Business Administration