Case Study: U.S. Small Business Administration achieves improved loan program support with Brillient Corporation

U.S. Small Business Administration - Customer Case Study

The U.S. Small Business Administration (SBA) Office of Capital Access needed mission support for its loan programs that help small businesses grow and recover. Brillient Corporation was selected to provide on-site staff, expertise, and support services across SBA headquarters, loan processing centers, and other offices.

Brillient Corporation delivered financial, regulatory, audit, and credit risk support; loan servicing; customer service; records management; IT support; and program management. Results included reducing the expired flood portfolio by nearly 65%, speeding up purchase requests, payments, and collections, helping the National Guaranty Purchase Center exceed portfolio goals, developing a disaster loan tracking system, and achieving significant operational cost savings.

U.S. Small Business Administration