Case Study: USCIS achieves efficient management of 54M+ immigration files with Brillient Corporation

United States Citizenship and Immigration Services manages 54M+ immigration files with Brillient Corporation

The United States Citizenship and Immigration Services (USCIS) faced a significant challenge in managing and securing over 54 million immigration files while processing millions of annual file action requests. Brillient Corporation was selected as the prime contractor to provide Records Operations Support Services (ROSS) to address these needs at the agency's National Records Center and File Storage Facility.

Brillient implemented a holistic solution for USCIS, enhancing daily records operations through management, distribution, and digitization services. The results achieved by Brillient included superlative quality levels and increased efficiency despite the large volume of records, rapid assistance with critical national security requests, and successful management of volume surges and changing priorities.

United States Citizenship and Immigration Services