Case Study: MHA achieves instant policy access with Brilliant Noise's AI assistant

MHA cuts policy search time from 10 minutes to under a second with Brilliant Noise

Brilliant Noise partnered with MHA, the UK's biggest care home charity, to address a critical challenge. The organization had over 900 internal policies, and staff were struggling to find the right information quickly, a process that could take up to 10 minutes. In a care environment, these delays were more than just an inconvenience.

The solution was an AI-powered policy assistant called 'iSPoC', designed and built by Brilliant Noise. This tool allowed staff to search and retrieve policy information instantly in plain language. The measurable impact was dramatic, reducing search times from 10 minutes to under one second, scaling across 75 care homes, and fostering a cultural shift toward confident and curious use of AI.

MHA