Case Study: Nestig improves post-purchase support and warranty awareness with Brij

Nestig boosts warranty awareness and support with Brij

Nestig, a modern nursery essentials brand, faced challenges in its post-purchase customer journey. Customers were often unaware of product warranties, and gift recipients remained unknown to the brand. They also lacked a streamlined way to provide assembly support and collect customer feedback efficiently.

Nestig implemented Brij's solution by placing QR codes in product assembly manuals. This provided customers with immediate access to warranty details, educational content, and direct support, while also capturing gift recipient data and enabling review collection. As a result, Brij helped Nestig significantly increase warranty awareness, improve customer support during assembly, reduce support friction, and capture valuable customer insights for future improvements.

Nestig