Case Study: XVT Solutions achieves streamlined IT service delivery and real-time visibility with BrightWork

XVT Use BrightWork to Successfully Deliver IT Services to Clients

XVT Solutions, a Hobart-based IT services firm, struggled with inconsistent project management using Outlook, Excel and Word templates, and suffered knowledge loss when staff left. They also needed a tool that could support their in-house Agile approach while accommodating many clients who use Waterfall, so XVT turned to BrightWork for a standardized project management solution.

BrightWork provided individual project sites for internal and client work where XVT Project Managers track tasks, issues, risks, change requests and documentation, with clients given real-time access and automated weekly summary reports. The BrightWork deployment created a single source of templates and documentation, automated reports that previously took weeks to build, improved visibility with snapshot reports, reduced training needs through a simple configurable UI, and preserved organizational knowledge.

XVT Solutions

Amy Laird

Project Manager