Case Study: North Memorial Health achieves real-time healthcare communication with BrightSign and REACH Media Network

North Memorial Health deploys 22 BrightSign players for real-time healthcare messaging

North Memorial Health, a healthcare network in Minnesota, sought to modernize its digital signage to enhance communication and streamline the patient journey. Their previous system relied on a third party for updates, causing delays for time-sensitive messaging like emergency wait times and health alerts. They partnered with BrightSign to implement a more responsive and self-managed solution using BrightSignOS media players for real-time, centralized control.

BrightSign deployed 22 media players across North Memorial Health's hospitals and clinics, powering everything from emergency department wait times to wayfinding signage. This solution, integrated with the REACH Media Network CMS, provided a reliable and scalable platform. The results included improved communication during peak periods, faster response to real-time conditions, consistent uptime, and stronger operational alignment across teams, all contributing to an enhanced patient and visitor experience.

North Memorial Health