Case Study: National September 11 Memorial & Museum achieves reliable, cost-effective 4K digital signage with BrightSign's media players

9/11 Memorial & Museum - Customer Case Study

9/11 Memorial & Museum in lower Manhattan needed to modernize its digital signage to better serve tens of thousands of visitors across a sprawling, subterranean campus. After evaluating options, the museum selected BrightSign to supply digital signage hardware — primarily BrightSign 4K media players — with Smart Digital Solutions providing systems integration and local support.

BrightSign’s 4K players and BrightSign Network Enterprise Edition now power about one third of the museum’s displays, delivering content to roughly 30 screens across all seven floors (single screens, video walls and interactive touchscreens). The solution has run flawlessly with zero downtime, cut costs compared with PC‑based alternatives, and will be expanded to stream video in 60 exhibits as the museum standardizes on BrightSign hardware.

9/11 Memorial & Museum

Steve Hey

Director of Technology Infrastructure and Security