Case Study: Omnidian saves operations time and streamlines customer communications with BrightReps

Omnidian - Customer Case Study

Omnidian, a solar asset management company, faced challenges with operational inefficiency as it grew. Their team relied on static documents stored in a shared drive, which made training new hires cumbersome and required employees to manually look up processes for every service request. This led to a three-week onboarding time and significant day-to-day delays. To solve this, they implemented BrightReps Sidekick from the Zendesk marketplace.

Using BrightReps, Omnidian built dynamic processes and response templates that integrated directly into their Zendesk workspace. This allowed their team to follow step-by-step guides without memorization or searching, drastically streamlining communications and troubleshooting. The solution saved an estimated $19,000 in operations time over six months and significantly reduced onboarding overhead.

Omnidian

Natalie Gray

Operations Manager