Case Study: Williams Bros. Health Care Pharmacy achieves 85 hours/month labor savings and 1,884% ROI with Brightree Patient Collections

Williams Bros. Health Care Pharmacy Brandon Beard

Williams Bros. Health Care Pharmacy is a family-owned full-line medical equipment and pharmacy business (DME, long-term care pharmacy, IV infusion) with multiple locations. Their challenge was an inefficient in-house private-pay billing process that required 17 staff to shut down a department for five hours each billing day—about 85 labor hours lost per month—and a prior vendor trial that failed to deliver accurate communications or promised services.

Switching to Brightree Patient Collections (including Enhanced Services, AutoPAY and the AR Dashboard) eliminated the billing-day bottleneck, reduced private-pay staff from two to one, and removed the need for 15 insurance billers on billing day, reclaiming 85 hours monthly. AutoPAY tripled billing efficiency, private-pay AR collections reached 80% (vs. a 40% industry average), DSO improved markedly, and the company realized a reported 1,884% ROI while gaining accurate patient communications, real-time account visibility, and strong customer support.

Williams Bros. Health Care Pharmacy

Brandon Beard

Corporate AR Manager