Case Study: Wesley Homes cuts documentation processing 71% and halves claims processing with Brightree

Wesley Homes Cuts Documentation Processing by 71%, Initial Billing Time by 56%, Final Claims Processing Reduced by 50% with Brightree Home Health on the iPad

Wesley Homes, a Seattle-area continuing care provider, expanded rapidly in its in‑home healthcare services but struggled with inefficient documentation and billing. Paper-based workflows and an early laptop solution were hard to use, lacked offline point‑of‑care access, slowed clinician workflows, and made it difficult to keep up with regulatory changes—hindering morale and limiting growth.

Switching to Brightree Home Health on the iPad gave clinicians a user‑friendly, offline-capable point‑of‑care EMR with built‑in compliance checks and easy syncing. As a result Wesley Homes cut documentation processing by 71%, reduced days to initial billing (RAP) by 56% and final claims processing by 50% (about three weeks), virtually eliminated Medicare denials, improved back‑office efficiency, and supported rapid patient growth and better clinician recruitment and retention.

Wesley Homes

Melinda Moore

Executive Director