Case Study: Therapy Support doubles revenue and cuts delivery confirmation time by 88% with Brightree Mobile Delivery

Therapy Support Doubles Revenue, Cuts Delivery Confirmation Time by 88 Percent with Point-of-Delivery Solution

Therapy Support, a home medical equipment provider serving hospice and long-term care from 18 locations across Missouri, Ohio and several metropolitan areas, struggled with time-sensitive deliveries (many same-day or within two-hour windows) and a paper-based workflow. Lost forms, data errors and slow inventory tracking created billing delays—on average eight days from delivery to billing—and limited the company’s ability to scale.

Therapy Support implemented Brightree’s core system and Brightree Mobile Delivery—rugged handhelds for electronic signatures, serial-number capture, GPS tracking and real-time integration with billing, inventory and a web portal—which streamlined dispatch and eliminated paper. As a result revenue doubled in four years, billing time fell from eight days to one (an 88% reduction), daily stops increased about 118%, the fleet tripled, and customer service and equipment utilization improved significantly.

Therapy Support

Cliff Stepp

Executive Vice President, Therapy Support, Inc.