Case Study: Addison County Home Health & Hospice achieves transformed patient care and 50% hospice cost reduction with Brightree

The right technology transforms agency from top to bottom

Addison County Home Health & Hospice (ACHHH) in New Haven, Vermont faced a major overhaul: the agency was operating entirely on paper after a previous failed EMR attempt, with duplicated forms, siloed business lines, paper scheduling, poor interdisciplinary communication, audit exposure, and strong clinician resistance to automation.

After a 18‑month vendor review ACHHH implemented Brightree’s Home Health & Hospice solution, using intensive pre‑go‑live training so every clinician was proficient at launch. The result: 100% clinician buy‑in, point‑of‑care documentation, real‑time interdisciplinary data, streamlined scheduling and billing (integrated with Optum), halved mileage costs and a 50% reduction in hospice care costs, improved care coordination, regulatory compliance and stronger financial visibility.

Addison County Home Health & Hospice

Deborah Wesley

VP for Clinical Services