Case Study: Sleep Solutions Home Medical achieves 38% revenue growth and 38% fewer denials with Brightree

Sleep Solutions Stays Competitive With Streamlined Systems

Sleep Solutions Home Medical, a Troy- and Saginaw-based HME provider serving about 3,500 patients with 20 users across two locations, was outgrowing its legacy Pacware system. The outdated software made it hard to track and bill expanding rental inventory, caused payer connectivity problems and denials, and left sales and clinical teams without timely patient and account information.

In March 2010 Sleep Solutions implemented the Brightree Billing & Business Management Platform (with electronic fax and cloud access), paired with staff training and mobile tablet use, to unify information and automate workflows. The change delivered clear results: 38% revenue growth in year one (with a 55% average monthly increase in the latter half), a 38% reduction in denials (average denial rate under 2% for sleep business), fewer claim errors, and a 9% reduction in AR >120 days—while giving sales and clinicians real-time visibility to boost opportunities and coordination.

Sleep Solutions Home Medical

Robyn A. Parrott

LRT Owner, Sleep Solutions Home Medical