Case Study: Solace Pediatric Home Healthcare achieves rapid growth and a 40% reduction in accreditation deficiencies with Brightree

Pediatric home health specialists lean on technology for growth and outcomes

Solace Pediatric Home Healthcare, led by CEO Darcie Peacock, struggled with inefficient, manual operations after a failed EMR rollout: clinicians documented on templated Word files, a single massive Excel tracked re‑certifications and meds, and staff manually copied notes into required forms. Those brittle processes, combined with pediatrics‑specific regulatory complexity and rapid CMS changes, threatened compliance and constrained the agency’s ability to scale.

Solace implemented the Brightree Home Health & Hospice platform for its flexible, therapy‑friendly workflows, consolidated clinical documentation, document management and revenue‑cycle tools, and new eFax capability. The system eliminated many manual tasks, boosted clinician satisfaction, supported growth from roughly 15 to 150 clinicians and a 2,200+ patient census, and helped cut ACH accreditation deficiencies by about 40%, allowing staff to focus more on patient care.

Solace Healthcare

Darcie Peacock

Administrative Director, Solace Healthcare