Case Study: Natick Visiting Nurse Association achieves 90% faster point-of-care patient record access with Brightree Home Health iPad solution

Natick VNA Achieves 90% Faster Patient Record Access at Point-of-Care with Brightree Home Health’s iPad Solution

Natick Visiting Nurse Association (Natick VNA) is a nonprofit, Home Health Compare 5‑star agency with 110 clinicians caring for about 250 patients daily across western Boston suburbs. Facing rising costs, regulatory and competitive pressures, and a cumbersome point‑of‑care workflow—slow access to records, laptop screens that created a barrier with patients, and high hardware/maintenance expenses—the agency needed a faster, more patient‑centered documentation approach that wouldn’t compromise the human touch.

Natick VNA implemented Brightree Home Health on iPad, giving clinicians an intuitive, offline‑capable point‑of‑care solution. The rollout achieved 100% clinician adoption and delivered major gains: 90% faster patient record access at point‑of‑care, 85% faster syncs, 75% quicker on‑call access, a 70% reduction in hardware costs and 50% less training time—boosting productivity, clinical decision‑making and patient engagement while preserving personalized in‑home care.

Natick Visiting Nurse Association

Wendy Cofran

Chief Information Officer