Case Study: Merwin Home Medical achieves 77% private-pay AR collection and cuts labor costs with Brightree Patient Collections

Merwin Home Medical Gains More Success with Less Effort with Brightree Patient Collections

Merwin Home Medical, a family-owned full-line DME provider with two retail locations and a central warehouse, faced steep reimbursement cuts that threatened margins. Their manual, labor-intensive billing—printing, folding, stamping and mailing statements—tied up 2–3 staff for two weeks each month, delayed patient balances, and risked layoffs unless they found a way to reduce labor costs without sacrificing service or equipment quality.

By implementing Brightree Patient Collections (AutoPAY, eDelivery and a Patient Portal), Merwin automated billing, ensured on-time invoices, and redirected one full-time employee to improve insurance claims accuracy. The portal link on invoices drove online payments (about $70K) and raised private-pay AR collections to 77% versus a 40% industry average, cutting labor needs, reducing phone collections, and preserving service levels.