Case Study: Housecall Providers achieves 50% faster documentation and up to 60% greater accuracy with Brightree Hospice

Housecall Providers Improves Patient Care by Cutting Documentation Time in Half and Boosting Accuracy by as much as 60% with Brightree

Housecall Providers, a Portland–based non-profit home care practice, serves about 1,800 in-home patients annually; its 35-person hospice team cares for roughly 75 patients each day. The organization struggled with a bulky, costly laptop-based EHR that required constant connectivity, created a “wall” between clinicians and patients, forced many visits to be documented after hours, and led to accuracy, morale and budget problems.

Switching to Brightree Hospice on iPad delivered an intuitive, offline-capable point-of-care solution that restored bedside interaction, cut documentation time in half, and improved charting accuracy by 50–60%. The change also reduced hardware costs by 70%, shrank training from weeks to hours, eliminated software maintenance and licensing barriers so all staff could be equipped, and improved on-call readiness and overall clinician satisfaction.

Housecall Providers

Rebecca Ashling

MSN, RN, and Hospice Program Director, Housecall Providers