Case Study: Community Hospice achieves 75% faster documentation and higher-touch care with Brightree Hospice on iPad

Community Hospice Boosts Documentation Efficiency by 75% with the Brightree Hospice Solution on the iPad Enabling Higher-Touch Care

Community Hospice, a nonprofit hospice serving 80–90 patients daily from Vidalia, Georgia and 14 surrounding counties, struggled to balance new documentation requirements with its mission of high-touch, compassionate care. After abandoning a bulky laptop EHR for paper notes, staff faced slow, error-prone documentation that interrupted visits, delayed billing and treatment, and forced clinicians to use personal time to finish records.

The agency implemented Brightree Hospice’s iPad point-of-care solution, equipping clinicians and aides with iPads and iPad minis and adopting the system within days. Documentation time fell from about 10 minutes on paper to 2–3 minutes per visit—reducing documentation effort by 75%—while improving coding accuracy, speeding reimbursement, increasing staff satisfaction, and freeing clinicians to spend more time engaging patients and families.

Community Hospice

Jennifer Richter

Director of Clinical Services