Case Study: Bellevue Healthcare achieves 75% AR collection and $300K past-due recoveries with Brightree Patient Collections

Bellevue Healthcare - Customer Case Study

Bellevue Healthcare is a locally owned DME and respiratory-care provider with 20 locations in the Pacific Northwest whose motto is “Stellar customer service with integrity and honesty.” Heavy reliance on rental business and a “deliver then pay” model left the company chronically behind on cash flow: three staff spent a full week each month processing 5,000 invoices, and delayed patient payments kept the business in the red.

Switching to Brightree Patient Collections — including automated past-due letters, AutoPAY and eDelivery — reversed that. The past-due letters generated $300,000 on a $5,000 spend, AutoPAY now covers 9,000 patients and guarantees timely monthly payments, eDelivery covers 7,000 patients, and third-party collections are automated via an AR dashboard managed by one person. Bellevue now collects 75% of billed private-pay AR, reduced collection burden and costs (service fees ~2% of earnings), and completes reconciliation in about 30 minutes.

Bellevue Healthcare

Donovan Wass

Reimbursement Manager