Case Study: Albemarle Home Care and Hospice maximizes revenue and improves compliance with Brightree

Albemarle Home Care and Albemarle Hospice Maximizes Revenue and Improves Compliance with CareTouch Logic

Albemarle Home Care and Hospice, a nonprofit Medicare-certified provider serving eastern North Carolina, faced late, incomplete, and inaccurate clinical documentation that threatened compliance and hurt revenue. The organization needed a more reliable, user-friendly cloud-based solution for its six locations and large patient census, and chose Brightree Home Health and Brightree Hospice to replace its paper-based processes.

Brightree implemented CareTouch Logic™ and other automated rules and checks to guide clinicians at the point of care, improve documentation accuracy, and ensure claims met requirements before billing. The result was better office-to-field information flow, stronger confidence in compliance, and an independent McBee Associates analysis confirming that Albemarle had maximized its Medicare billing opportunities with Brightree while better protecting itself from denials, audits, and RAC scrutiny.

Albemarle Home Care and Hospice

Ginger Parrish

Ph.D. Director