Case Study: Keystone Click achieves streamlined project management and improved team productivity with Brightpod

Keystone Click - Customer Case Study

Keystone Click, a Milwaukee-based web development and marketing agency led by Lori Highby, needed a better way to manage a growing workload across two teams. With 10 team members juggling about 15 marketing pods and 16 web development pods — plus internal tickets and time logging — their homemade project system and several prior tools no longer scaled, creating a need for an affordable, intuitive solution that supported delegation and clear daily workflows.

They migrated to Brightpod, mapping workflows and training the team (two members learned it in depth and then onboarded the rest). Using pods for projects and tickets and Brightpod’s Insights for high-level visibility and time allocation, Keystone Click centralized work, improved delegation, reduced inbox noise, and gained clearer weekly reporting — delivering a smoother production process and meaningful time savings.

Keystone Click

Lori Highby

President/Owner