Case Study: Lovepop achieves real-time inventory visibility and scalable order management with Brightpearl

Why Lovepop’s switch to Brightpearl was a blessing that set them on the path to a billion magical moments

Lovepop, a Boston-based maker of intricate pop-up greeting cards on a mission to create “one billion magical moments,” rapidly grew from an indie disruptor to a global brand selling thousands of SKUs online, in 20 stores and through many retailers. That surge exposed limits in their legacy operations system—inventory syncing errors, poor visibility across warehouses and an inability to cope with large, variable order volumes—so they needed a scalable, real-time solution to protect customer experience during peak demand.

Lovepop implemented Brightpearl’s order management system with out-of-the-box integrations to Shopify Plus and ShipStation, gaining transaction-level visibility, automatic inventory updates and stronger order management supported by Brightpearl’s customer success team. The change enabled 44% YoY online growth handling, improved fulfilment accuracy and customer trust, provided the agility to scale for peaks, and even freed resources for community impact—helping Lovepop produce and distribute millions of PPE items during the pandemic.

Lovepop

Dan Nephew

Direct of Systems & Operations