Case Study: Want Gifts reduces order processing times by over 80% with Brightpearl

Want Gifts Reduce Their Order Processing Times by Over 80% with Brightpearl

Want Gifts is a Yorkshire-based retailer of high-quality furniture, lighting and home accessories selling through two Shopify sites and eBay. Before Brightpearl they ran Tradebox and Sage separately, which was slow, had weak inventory controls and left accounting out of date—so they needed an integrated, multichannel system to bring everything together.

Implementing Brightpearl gave them real-time accounting, synchronized stock across channels and strong reporting, cutting order processing from 30–60 minutes to just a few minutes (over 80% time saved). The team now processes orders and orders stock far more efficiently, focuses on best sellers and higher-value items, and benefits from responsive support as they prepare to grow into wholesale and new premises.