Case Study: Porcelain Superstore achieves 76% growth with Brightpearl

Tile Brand Smashes Its Way to Growth and Award Winning Triumph with Brightpearl

Porcelain Superstore is an online-only DTC tile retailer that grew rapidly but needed a more scalable back-office system to handle thousands of free samples each week, high order volumes, and fast customer communication. Its previous OMS, TradeGecko, was too basic to support the company’s expansion, and the business needed a way to keep operations efficient without a physical showroom.

Porcelain Superstore implemented Brightpearl to automate order processing, printing, picking, shipping, and real-time syncing with Shopify Plus and Zendesk. Brightpearl became its source of truth for stock and shipping, helping the team resolve customer queries quickly and work more efficiently. The result was a 76% growth rate, recognition in Brightpearl’s UK Lightning 50, and a major reduction in manual work.

Porcelain Superstore

Abbas Youssefi

Co-Founder