Case Study: SNOW saves tens of hires and streamlines operations with Brightpearl

Snow is Dazzled By Brightpearl’s Cutting-Edge Functionality

SNOW, the oral cosmetics brand known for its teeth-whitening products, faced rapid growth that overwhelmed its operations during the pandemic. With siloed systems, little automation, and frequent stockouts that left customers waiting up to eight weeks, SNOW needed a more scalable retail operations system, and it chose Brightpearl after evaluating 22 solutions.

Brightpearl implemented a centralized retail operations platform with automation, inventory planning, and plug-and-play integrations across channels like Shopify Plus and Amazon. The results included eliminating stock issues, enabling same-day dispatch during peak season, cutting customer ticket wait times from 14 days to 12 minutes, and saving SNOW the equivalent of tens of hires.

SNOW

Trevor Martin

Vice President Operations