Case Study: The Ramp People achieves multichannel growth and streamlined operations with Brightpearl

Personalization & tech adoption: The Ramp People's formula for growth

The Ramp People, founded by Philip Shaw in 2006, grew from a one‑man spare‑bedroom start‑up into a global multichannel supplier of ramps (website, eBay, Amazon, phone and wholesale), selling everything from wheelchair ramps to industrial 25,000kg solutions. Rapid growth to a 10‑person team exposed operational strain: separate cloud systems for orders, deliveries, accounting and inventory created duplicated data, manual copy‑and‑paste work, and time‑consuming carrier management that threatened the company’s ability to scale.

Adopting Brightpearl (with SagePay and the Scurri delivery integration) consolidated data and workflows into one platform, enabling paperless pick/pack/ship processes, streamlined carrier handling and a drastic reduction in manual data entry. The easy‑to‑use system improved customer service, supported further scaling (projected 40–50% sales growth), and helped the business collect hundreds of positive reviews, including one from Professor Stephen Hawking.

The Ramp People

Philip Shaw

Owner