Case Study: Millbry Hill achieves 80 automated workflows and greater inventory control with Brightpearl

Millbry Hill Saddles Up For Success After Automating 80 Workflows With Brightpearl

Millbry Hill, the family-run country lifestyle retailer, was disrupted when its basic order-processing system failed, creating operational chaos across its online store and six physical locations. The company needed a better way to manage a complex, multi-channel business selling equestrian gear, pet supplies, outdoor clothing, and animal feed, so it chose Brightpearl by Sage alongside Shopify.

Brightpearl implemented an integrated, cloud-based system with its Automation Engine, inventory planning, and reporting tools, connecting Millbry Hill’s Shopify webstore, POS, accounting, warehouse, and marketing platforms. The results were significant: Millbry Hill automated around 80 manual workflows, reduced time spent on tasks like invoice processing and order consolidation, improved stock control across two warehouses and six stores, and gained better demand forecasting and visibility to avoid overstock and stockouts.

Millbry Hill

Serena Harriman

Retail Director