Case Study: Fairfax & Favor halves inventory count time and boosts order accuracy with Brightpearl

Luxury footwear retailer Fairfax & Favor gives warehousing inefficiency the boot with Brightpearl WMS

Fairfax & Favor is a British luxury footwear and leather goods brand selling through its Shopify store, 65 UK stockists and seasonal shows, with warehouses in Norfolk and Portugal. As the business grew, manual inventory updates and paper-based picking led to inventory inaccuracies, slow stocktakes, frequent dispatch errors and poor end-to-end order tracking.

They implemented Brightpearl WMS with barcode scanning and centralized order management, supported by dedicated onsite setup and training. The new system halved stocktake time, dramatically reduced errors, enabled later cut-offs and next-day delivery, lowered back-office costs and freed capacity to improve customer service and support international expansion.

Fairfax & Favor

Rob Cooper

General Manager